Change the order status to Customer Care Hold

POST

/v1/orders/{orderId}/hold

This endpoint allows you to set the status of an order to Customer Care Hold when needed.

Returns 409 when the order is currently being processed, or when it is on a merchant
fulfillment hold, which outranks a customer care hold and is released only by removing
the merchant's hold.

Request

Authorization

Add the parameter

Authorization

to Headers，whose value is to concatenate the Token after the Bearer.

Example:

Authorization: Bearer ********************

Path Params

Responses

🟢200

application/json

Body

🟠400

🟠401

🟠403

🟠404

🟠409

🔴500

Request Example

Shell

JavaScript

Java

Swift

curl --location --request POST 'https://api.dev.ordermesh.io/order/v1/orders//hold' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "message": "Order was placed on customer care hold."
}

Modified at 2026-09-11 13:46:42

Cancel Order or order items

Place a manual hold on an order